Case Studies
CASE STUDY:STATE GOVERNMENT AGENCY
Client
Government agency with approximately 620 mobile devices through three different carriers.While a state agency, personnel were often out of state on official business, complicating compliance and cost issues and making accountability a marked problem.
Objective
To cut cost and increase visibility
(usage, trends, and policy compliance)
Solution & ResultsMonthly identification of zero usage devices.Monthly rate plan optimization to ensure pool plan maximization. Introduced international roaming solutions through dedicated international SIM cards and international specific devices.
Results
cut 29% gross cost.
Over 120 devices identified as non-usage and subsequently disconnected in first two months of engagement.
Increased visibility into telecommunications inventory.
CASE STUDY: REGIONAL BANK WITH MULTIPLE SITES
Client
Local bank with over 17 locations throughout OHIO
Goal
Reduce costs and increase efficiency.
Update network to MPLS
Implement a centralized VOIP system to receive all incoming calls and redirect as necessary.
Solution
Implementation of multi carrier solution, optimizing efficiency and costs
Coordination and management of VOIP installation process at all locations
Monthly bill auditing to ensure accuracy.
A single point of contact for all billing, trouble tickets, and orders
Results
41% decrease in monthly costs
Took less than 21 months to pay for new VOIP phone system at each location
CASE STUDY:COMMERCIAL AND INDUSTRIAL CONSTRUCTION COMPANY
Client
One of nation’s top commercial and industrial construction firms with major projects throughout the United States and Central America.Goal
To better manage the temporary nature of construction sites while also improving overall corporate communications capabilities.
Solution
This client clearly demonstrates that complete telecom expense management is not simply about conducting one time audits of phone bills. While auditing is a significant part of expense management, it must be used in conjunction with industry expertise,
assessment of carrier capabilities, and complete understanding of client operations. Broadstring employs this comprehensive strategy and after 4 years continues to:Negotiate contracts across multiple vendors.
Find service providers for remote locations.
Find solutions for both temporary and permanent sites.
Work an average of 121 (Moves, Adds, Changes, and Deletes)
Work an average of 18 new location orders per year.Open an average of 40 billing inquiries per year in order to contest billing discrepancies.
Results
Immediately negotiated a new CSA (Contract Service Agreement) and generated 39% telecom savings across the company in the first year.Recovered more than $102,000 in carrier billing errors within the first 24 months. In year 4years,they continued to further maximize efficiencies by converting site location PRI and POTS to dynamic or dedicated T1s, netting an additional 39% cost savings at these sites.
CASE STUDY: REGIONAL HOME HEALTH & HOSPICE AGENCY
Client
Multi-location home health and hospice agency with sites in IL, IN MI and OH
Inaddition to local, long distance, internet and data needs at each site, several hundred cellular devices are utilized by personnel in the field.
Goal
To cut cost at each location from a landline standpoint and to set up systems in order to better manage current cellular devices in addition to the several hundred that they are planning to add.
Solution
time audits of phone bills. While auditing is a significant part of expense management, it must be used in conjunction with industry expertise,assessment of carrier capabilities, and complete understanding of client operations.
Negotiate contracts across multiple vendors.
Find service providers for remote locations.
Provide Nurse Managers in field with an automated way to order phones
Produce rate plan analysis each month to ensure lowest cost per cellular device
Manage all moves when an office changes locations or when adding a office
Ensure morevisibility into telecommunications inventory.
Results
Implemented new VOIP system with a central intake center resulting in over $210,000 in annual savings
Streamlined cellular ordering procedures, thus shortening the procurement process while also enhancing the overall visibility of the process.
